Overview

NR-RetroWorks accepts eligible returns within 14 days of delivery.

To qualify for a return, the item should be in substantially the same condition in which it was received. We understand that packaging may be opened for inspection or fitment, and original packaging is not strictly required as long as the item is returned safely and has not been permanently modified or damaged.

Parts that have been soldered, cut, drilled, glued, modified, or damaged during installation generally cannot be returned unless the item itself was defective when received.

Defective, damaged, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We may ask for photographs or other information to help identify the problem. Depending on the situation, we may offer a replacement, replacement component, or refund.

Please contact us before returning anything. If a return is approved, we will provide the appropriate return shipping address and instructions privately.

Electronic parts and installation

Many NR-RetroWorks products are replacement electronic or mechanical components intended for installation into vintage hardware.

Items that have been:

• soldered or desoldered
• cut, drilled, glued, or permanently modified
• damaged during installation
• connected incorrectly
• subjected to excessive voltage, heat, or physical force

are generally not eligible for return unless the product itself was defective when supplied.

If you are unsure about compatibility or installation, please contact us before modifying the item.

Lifetime Guarantee on 3D-Printed Parts

NR-RetroWorks 3D-printed parts include a lifetime reprint guarantee.

If an NR-RetroWorks 3D-printed component breaks during normal use, we will generally reprint the affected part at no charge for the replacement itself.

Customers are responsible for the cost of shipping the replacement part.

This guarantee is intended to cover normal use and reasonable wear. It does not normally cover:

• intentionally damaged parts
• damage caused by improper installation or modification
• parts that have been melted, cut, drilled, chemically damaged, or otherwise substantially altered
• lost or discarded parts
• repeated failures caused by another defective or incompatible component

Minor cosmetic characteristics of 3D printing, including visible layer lines, slight surface variation, or small differences between prints, are normal and are not considered defects unless they interfere with the function of the part.

Replacement parts may differ slightly in color, material, or appearance if the original material is no longer available.

The lifetime reprint guarantee applies for as long as NR-RetroWorks is reasonably able to manufacture the replacement part.

Refurbished and vintage items

Refurbished and vintage items may show cosmetic wear consistent with their age and prior use.

Significant condition issues will be described on the product page where applicable.

Eligible refurbished or vintage products may be returned within the standard 14-day return period unless otherwise stated on the listing.

Custom or made-to-order items

Customized or made-to-order products may not be returnable unless they are defective, damaged, or materially different from what was ordered.

Any product sold as final sale will be clearly identified on the product page.

Refunds

Once a returned item is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Payment processors and financial institutions may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to an error by NR-RetroWorks, a defective product, or shipping damage.

Exchanges and replacements

If an item is defective, damaged, or incorrect, we may offer a replacement instead of a refund when replacement inventory is available.

For ordinary returns, the simplest option may be to return the original item and place a new order for the desired product.

For covered 3D-printed parts, please see the Lifetime Guarantee on 3D-Printed Parts above.

Return shipping

Please contact NR-RetroWorks before sending any return.

Once the return is approved, we will provide the appropriate shipping address and return instructions directly to you.

For ordinary returns, the customer is responsible for return shipping costs.

If the return is required because NR-RetroWorks sent the wrong item, the item arrived defective, or another error occurred on our part, we will work with you on the appropriate return or replacement shipping arrangement.

For replacements provided under the 3D-printed-part lifetime guarantee, the replacement part itself is provided without charge, but the customer is responsible for shipping costs.

We recommend using a trackable shipping service for valuable items. NR-RetroWorks cannot be responsible for return packages that are lost before they are delivered to us.

Non-returnable items

The following are generally not eligible for ordinary return:

• Items returned more than 14 days after delivery
• Items damaged through improper installation or use
• Electronic components that have been soldered, modified, or physically altered
• Customized or made-to-order items marked as final sale
• Digital downloads once delivered, except where required by applicable law

This does not affect legitimate claims involving items that were defective, damaged in shipping, incorrectly supplied, or covered by the 3D-printed-part lifetime guarantee.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already shipped cannot be cancelled and must instead follow the normal return process.

Custom or made-to-order products may not be cancellable once production has begun.

Need help?

For questions about returns, refunds, exchanges, compatibility, or the lifetime guarantee on 3D-printed parts, please contact NR-RetroWorks through our Contact page.